Research intelligence and performance management
“We recognise that in many information system developments, universities are continually striving for perfection and seeking solutions that deal with the many complexities of research information management. The problem with this, as many universities will no doubt testify, is that focusing on precise systems, expecting perfect data and all-encompassing functionality is an unrealistic goal. We are taking a pragmatic approach with Snowball Metrics whereby we have identified a fit-for-purpose metrics framework, recognising that this is starting point and it will take time to develop. From there, we have begun to source data, taking that which is readily available and trying to ensure it conforms to standards, yet cognisant that something is better than nothing in what is a sector that has struggled to grasp and accept performance management.”